Registration required In order to guarantee seating and special requests, registration is required. You must reserve the entire number of seats in your party when booking to ensure you are sat together with your group. Anyone present at our sessions must purchase a seat due to limited capacity. Payment is due at the time of booking your reservation. Once booked, you will receive a confirmation email (check your junk or promotional folder if you do not see it in your inbox).
Seating request If you’re coming with others but making reservations separately, please either create or associate yourself with a group name, while making your reservation. We'll seat you together. If you make a late reservation, or sign up in studio, we may not be able to seat you with your requested group. We cannot guarantee seat changes upon arrival.
Class time Painting begins promptly at scheduled start time, we recommend that you arrive 15 - 30 minutes prior to the session start time to get settled. If you arrive after the session start time, please note we will not be able to assist you with catching up. This may result in an incomplete painting. We do not offer a refund or a reschedule in the event that you are late for your session.
What's Included? For standard public events, all participants will receive a primed gallery wrapped 11x14” canvas, use of our adjustable tabletop easel, a set of five brushes in various shapes and sizes, and a palette with paint colors coordinating to the painting that will be taught. Participants are welcome to use any of the 14 colors in our medium bodied acrylic paint collection during the event.
For public
Lumify events, participants will be given access to our exclusive lightboard technology for easy tracing and custom artwork. Canvas size will vary by location, contact Customer Service for more information.
What should I wear? We provide all of our guests with an apron to wear during the session. While we do have spot remover available at the studio, paint itself can be unpredictable, and is permanent once dried. We recommend that you wear something in anticipation that it may get painted on.
Please be sure to collect all personal belongings prior to leaving the studio. We are only open when we have an event taking place. Please checkout our calendar or contact us to determine the best time to pick up your belongings. Muse is not responsible for damaged, lost, or stolen items.
If you have any questions, please feel free to call us at 888-607-MUSE, or email
[email protected] Refund/Cancellation Policy Muse has a firm no refund policy. Cancellations made 24+ hours in advance of the event will be issued a store credit for the full amount paid, toward a make up session, that occurs within 30 days of the original reservation.
Only one reschedule allowed per reservation, a second cancellation, even if it is within 30 days of the original reservation, will result in forfeiture of funds paid/store credit.
Cancellations made with less than 24 hours notice or failure to show will not have the option to receive a store credit or reschedule. This includes reservations that were made less than 24 hours before the start of the event.
Custom events such as Paint Your Pet will not receive a refund, store credit or the option to reschedule.
PLEASE NOTE: IF A CLASS DOES NOT HAVE SUFFICIENT RESERVATIONS, THE CLASS MAY BE CANCELED. OR PARTICIPANTS MAY BE MOVED INTO A CLASS THAT HAS SUFFICIENT SIGN UPS.
Muse reserves the right to cancel any session due to unforeseen circumstances. All registered guests will be notified, via email, by 9PM the night prior to the event (when circumstances allow).
Reservation cost does not include food or drink and a refund or store credit will not be issued in the event other services are not available during the session (i.e. a kitchen closure).