FAQs

Find your closest studio, choose the event you’d like to attend, and click “Book Now” to make your reservation. 

Your reservation has not been finalized until you make payment, and receive a confirmation email. Make sure to check your spam or promotional folder if you do not see an email from us.

If you’re coming with others but making reservations separately, please either create or associate yourself with a group name, while making your reservation. We’ll seat you together. If you make a late reservation, or sign up in studio, we may not be able to seat you with your requested group. We cannot guarantee seat changes upon arrival.

We typically post our event calendar around the 15th of the preceding month. So for example, we would post our August calendar around July 15th. This is to give people ample time to book private parties, but also enough time to find a session you like, book it, and tell your friends!

Of course – kids come with their parents, grandparents, etc, all the time and they have a blast. Children under 13 years old must be accompanied by an adult. Due to strict capacity limits, everyone in attendance must purchase a seat, even when accompanying a child. 

If you’d like more information about our kids’ private parties, check out our kids’ party page.

Muse has a firm no refund policy. Cancellations made 24+ hours in advance of the event will be issued a store credit for the full amount paid, toward a make up session, that occurs within 30 days of the original reservation.

Only one reschedule is allowed per reservation, a second cancellation, even if it is within 30 days of the original reservation, will result in forfeiture of funds paid/store credit.

Cancellations made with less than 24 hours notice or failure to show will not have the option to receive a store credit or reschedule. This includes reservations that were made less than 24 hours before the start of the event.

Custom events such as Paint Your Pet will not receive a refund, store credit or the option to reschedule.

PLEASE NOTE: IF A CLASS DOES NOT HAVE SUFFICIENT RESERVATIONS, THE CLASS MAY BE CANCELLED. OR PARTICIPANTS MAY BE MOVED INTO A CLASS THAT HAS SUFFICIENT SIGN UPS. 

Muse reserves the right to cancel any session due to unforeseen circumstances. All registered guests will be notified, via email, by 9PM the night prior to the event (when circumstances allow).

Reservation cost does not include food or drink and a refund or store credit will not be issued in the event other services are not available during the session (i.e. a kitchen closure).

All cancellations must be handled through our Customer Service team by emailing [email protected], or calling 888-607-6873. Please be advised, our in studio staff are unable to cancel or edit your reservation. If you have questions or concerns regarding a past reservation, please contact us within 48 hours of your reservation so we can better assist you.

Unfortunately, we are not able to provide a refund, reschedule or store credit if you miss your event. This includes reservations that were made less than 24 hours before the start of the event.

Painting begins promptly at scheduled start time, we recommend that you arrive 15 – 30 minutes prior to the session start time to get settled. If you arrive after the session start time, please note we will not be able to assist you with catching up. This may result in an incomplete painting. We do not offer a refund or a reschedule in the event that you are late for your session.

Yes, we have a variety of tasty bites and over 20 beers & wines for your enjoyment! Check out the full menu here.

No , we do not allow outside food or drinks in our public sessions. We have food and drinks available for purchase in all of our studios.

Walk-ins are welcome, but we strongly recommend making a reservation online by purchasing seats in advance. If a session is sold out, we will not be able to accommodate your group. If there are available seats, they are first come, first served.

Visit our private party page for more information or to use our self checkout feature, and check date availability. If you’d like to speak with a planner prior to booking, contact us at [email protected] and we’ll work with you to set one up!

We can bring the paint and the party to you at the venue of your choice. You can view the details here. When you are ready to move forward, our sales team would be happy to help you through the entire planning process of booking an offsite event. 

Unfortunately, these cannot be applied to our private parties. However, you are allowed to apply a gift certificate, store credit, or a rewards voucher.

In studio private events – There is a firm no refund policy on private events booked at Muse. If you need to cancel the event more than 48 hours prior to the scheduled time, we will reschedule your event within sixty (60) days or you can switch to a virtual event*, pending availability, but such changes will incur an additional $125 reschedule fee. Events cancelled less than 48 hours prior to their scheduled time will not have the option to reschedule and will forfeit the entire cost of the event.

*Virtual events require 2 weeks lead time to allow for shipping

Virtual events – There is a firm no refund policy on Virtual events booked at Muse. If you need to cancel the event more than 48 hours prior to the scheduled time, we will reschedule your event within sixty (60) days or you can switch to an in studio private event, pending availability, but such changes will incur an additional $125 reschedule fee, cost difference (if any) between the events, and either returning the unopened kit to the studio or being charged $30 for the cost of the kit. Events cancelled less than 48 hours prior to their scheduled time will not have the option to reschedule and will forfeit the entire cost of the event.

Offsite events (events held at another venue) – Muse has a firm no refund policy, we require one week notice (7 business days) to reschedule an offsite event, such changes will incur a $250 fee. The new event date must fall within 90 days from the original date. The fee will be charged at the time of providing the new date.

Main room/Full studio buyout – There is a firm no refund policy. We require 14 days notice of cancellation. All funds paid toward the main room/full studio buyout will be applied towards a new date agreed upon between Muse and the party host, within 90 days of the original event. A $250 rescheduling fee will be charged at the time of rescheduling.
Events cancelled less than 14 days prior to their scheduled event will not have the option to reschedule and will forfeit the entire cost of the event. We have a firm no refund policy, and only one reschedule will be allowed. 

Muse reserves the right to cancel events for any reason. Registrants will be notified prior to the event’s start time and refunds will be processed accordingly.

All cancellations for in studio private events and virtual events must be handled through our Private Events team by emailing [email protected], or calling 888-607-6873. Please be advised, our in studio staff are unable to cancel or edit your reservation. If you have questions or concerns regarding a past event, please contact us within 48 hours of your event so we can better assist you. 

All cancellations for offsite events (events held at another venue) or any event booked with our sales team must be handled through our Sales team by emailing [email protected]. Please be advised, our in studio staff are unable to cancel or edit your event.

For standard public events, all participants will receive a primed gallery wrapped 11×14” canvas, use of our adjustable tabletop easel, a set of five brushes in various shapes and sizes, and a palette with paint colors coordinating to the painting that will be taught. Participants are welcome to use any of the 14 colors in our medium bodied acrylic paint collection during the event.

For public Lumify events, participants will be given access to our exclusive lightboard technology for easy tracing and custom artwork. Canvas size will vary by location, contact Customer Service for more information.

A promo code is a discount code that you receive from us directly via an email promotion or occasionally from the blue ad banner found at the top of our website. Valid promo codes can be used towards all calendar sessions (with the exception of private parties) and provide an immediate discount at checkout.

A store credit is a code that you receive from Customer Service when cancelling your reservations. The store credit must be used to reschedule your session within 30 days from your original reservation date.

A gift certificate is a unique code sent via email or given to you by another person.Please note: Posting any of our codes, including gift certificates to any 3rd party site is prohibited. Also, coupons/codes/promotions taken from any 3rd party sites are not valid and will not be accepted.

Muse’s first concern is for the safety of our guests and instructors. When extreme weather is an issue (i.e. hurricanes, blizzards, etc), we’ll consult with some neighboring businesses and then make a decision as to whether we will cancel the session or not.

Public Sessions – If we cancel the session we will notify all guests that have signed up in advance immediately, via email and text. If we remain open, and you are coming from a distance or are not comfortable attending the session, please send us an email with at least 24 hours notice before the start of the session and we will be happy to issue a 30 day store credit. While we understand that providing 24 hours’ notice might not always be feasible, please note we do require at least 5 hours notice, anything under that will result in the forfeiture of funds and/or credit.

Private Parties– We will reach out to the party organizer immediately if we close due to weather. If we remain open, and your group is unable to attend due to weather, shoot us an email and we will happily reschedule your event to a date that occurs within the next 90 days. Groups that opt to reschedule with more than 5 days notice or less than 24 hours notice, due to weather, will incur a facility fee of $125.

We provide all of our guests with an apron to wear during the session. While we do have spot remover available at the studio, paint itself can be unpredictable, and is permanent once dried. We recommend that you wear something in anticipation that it may get painted on.

Muse is not responsible for lost or stolen items. Please be sure to collect all personal belongings prior to leaving the studio. Our teams are only in the studio when an event is taking place. Check our calendar or contact our customer service team to determine the best time to pick up your belongings.

Please be advised we cannot store paintings for our customers. Any painting left behind will be discarded at the end of the session.

Parking info can be found by selecting your closest studio and scrolling down to view studio information including parking, directions, and a map of the area.

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Made by Muse portraits are the ultimate custom art piece. Whether you’re adding to a gallery wall, designing a statement shelf, or gifting to a loved one, we’ll create something special that’s sure to be treasured forever. Check out our custom artwork styles here.

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